IBM ACS-Support Engineer-RSET 

India, Karnataka, Bengaluru 

190652470

• Registration, Activation, Login, and ID
• Suspension and Cancellation of Services
• User Management, Ownership Changes
• General Cloud issues
• Cases (IMS/Service Now), Phones, Live Chats
• Contract Modification/Support
• Account Cancellations
• Billing Questions and Disputes (AR, Revenue Services)
• Reconciliations/Credits-Refunds
• Order Processing
• Discounts/Pricing Adjustments
• Fraud and Malicious Activity
• System Outages (Login and ID)
• Tooling and Automation (IMS, Service Now, SAP, BSS Dashboard, CyberSource, CFTS)

Required Technical and Professional Expertise

• 5+ years’ experience in Customer Service, Collections/Accounts Receivable
• Must have excellent phone and written communications skills
• Must be client focused, and have good problem solving & decision-making skills
• Must have good knowledge of Microsoft Suite and ability to learn other software systems
• Ability to work well both with groups and independently in an office setting and Remote
• Ability to communicate both verbally and written
• Ability to work on multiple tasks at one time
• Position requires use of a computer a majority of the day
• Must be able to sit for prolonged periods of time
• Eligibility Requirements:
• Level of Education: Some College (Degree Preferred)
• Must be able to work a flexible work schedule including weekends and holidays (24×7 –365)

Preferred Technical and Professional Expertise

• 5+ years’ experience in Customer Service, Collections or Accounts Receivable
• Advanced account reconciliations