As an Associate in Client Platform & Controls team, you'll collaborate with a diverse network of stakeholders to deliver cutting-edge solutions and maintain a robust control framework that sets industry standards.
Job responsibilities:
- Identify and bridge control gaps in client onboarding and servicing activities. Collaborate with stakeholders to craft and execute effective remediation plans.
- Serve as the ambassador for client experience during incident resolution and business changes. Coordinate impactful client communication strategies with CS.
- Gather and analyze client servicing data to create insightful dashboards that inform management decisions.
- Collaborate with local and global stakeholders to support agile projects, including digitalization, business process revamps, and control framework reviews.
- Work closely with Legal and Compliance to assess client impacts from regulatory changes, ensuring seamless adaptation.
- Conduct periodic control testing on CS processes, procedures, and documentation to uphold our high standards.
- Act as the primary contact for audit requests and compliance testing, representing APAC CS with confidence and expertise.
:
- A solid understanding of Asset Management and/or related financial services industries.
- Thrive in ambiguity, meet strict timelines, and handle demanding situations with ease.
- Strong analytical skills with the ability to solve complex problems and demonstrate sound control acumen.
- Confidently address and articulate critical risks and issues.
- Highly accurate with a keen eye for detail.
- Proficient in MS Excel and PowerPoint.
- Fluent in Mandarin and English, both written and verbal.
- Possess or be ready to obtain a SITCA License, Senior Brokerage License, Trust License, or equivalent
:
- Knowledge of data analytical tools, Python, and AI is a plus.