EY SENIOR SERVICE DESIGNER 

Hungary, Budapest 

188574764

Key Responsibilities

• Define & align on the project scope with business stakeholders
• Lead and manage end-to-end service design projects, including workshops and stakeholder discovery sessions, with focusing on:
  • Collect and analyse customer data & market insights to validate most critical assumptions
  • Plan and conduct user research, and convert findings into an actionable report
  • Translate insights into deliverables such as problem statements, customer archetypes, cross-channel journey maps and service blueprints
  • Formulate and present the value proposition & convey complex information by using visual methods
  • Develop comprehensive business cases outlining financial drivers, needed investments, and 3–5-year forecasts, ensuring alignment with the organization's strategic goals.

• Collaborate with cross-functional teams, including UX/UI designers, developers, product managers, and stakeholders to create user-centered solutions
• Design service blueprints, journey maps, and other deliverables to communicate service strategies
• Being open to work in international environment, other countries and cultures

Skills & Qualifications

• Min. 3 years of experience in service design and delivery
• Bachelor’s degree in Design, Service Design, HCI, or related field
• Expertise in service design methods, systems thinking, and user research
• Strong facilitation, presentation, and storytelling skills both in Hungarian and English
• Experience with conceptualization, brainstorming, and iterative prototyping, employing multiple methods like staging and role-playing
• Project and people management skills, with experience as both a leader and individual contributor
• Ability to organize data into clear service design blueprints and communicate ideas to diverse partners
• Proficiency with design and prototyping tools such as Figma, Adobe, Miro, Sketch, InVision, or similar
• Be creative in how to solve ambiguous and complex problems

What We Offer You

• Competitive salary and a personally tailored benefits package
• You’ll be part of the world’s leading professional services network
• Supportive, collaborative and creative working environment
• International working opportunities
• Exposure to a wide range of clients ensuring a varied workload
• Exceptional training and developmental opportunities