US Bank Inside Sales Agent Category & Relationship 

Germany, Hesse, Frankfurt 

188212625

You will be at the forefront of driving adoption and revenue growth with our existing customers. Your role will involve also hunting new opportunities and identify high-value customer opportunities through incoming leads. You will be expected to work with Customer Account Managers or Telesales Agents where you will support both teams to deliver upsell and cross-sell. You will engage with our customers to understand their needs and align where our portfolio of products can add the most value to our customers.

This rolea ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Accountabilities for your role - what are you expected to do?

• Identify cross-sell & upsell opportunities within existing accounts, with the help of the Account Managers, understanding their needs & build trusted relationships with such customers to execute sales.
• Expand and exceeds your goals within your designated portfolio
• Handling incoming leads and signs new business to increase revenue.
• Track and update your activities particularly on cross-sell & upsell using internal CRM tool (Salesforce)

Drive for Results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Technical Competencies for your role – what are you expected to know

• Very good communication skills / presentation (oral and written) coupled with the ability to use analytical data to support arguments.
• Ability to work individually as well as in a team.
• Very good time management.
• Strong, detailed knowledge of retail finance products and services.
• Salesforce experienced preferred.

Qualifications Required to perform your Role?

• Must speak fluent German and English.
• High school diploma or equivalent previous sales experience.
• Telephone sales experience as Telesales Agent or equivalent.
• Self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships.
• Experience selling payments and delivering cross sell campaigns.
• Ability to work independently and as a part of a team.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities effectively.