EY Técnico/a Atención Terceros - EY GDS Híbrido 

Spain, Andalusia, Málaga 

187399900

As a member of our team in the EY GDS Spain office in Malaga, Spain, you’ll have a chance to extend your knowledge & experience by working on interesting projects with the newest technologies and approaches. You’ll support clients in choosing the most suitable business solution and take part in digital transformation.

Your key responsibilities

• Management and monitoring of the processing, and resolution of queries and requests relating to the service, users, and tools via telephone, chat, or email.
• Management of information in the support system (registration and follow-up of incidents in CRM).
• Database processing and complaints management.
• Management or escalation of incidents or specific queries that cannot be resolved at the first level.
• Updating master data in the different systems (SAP, invoicing programs, etc.).
• Extraction of data in the systems for the preparation of monitoring reports and dashboards.

Skills and attributes for success

• Degree in Business Administration or similar
• Experience as a customer service specialist or in a similar customer support position
• Professional experience in Finance and Administration process outsourcing projects
• Ability to work as part of a team
• Excellent communication and conflict-resolution skills

To qualify for the role, you must have

• Setting priorities and meeting deadlines
• Interpersonal and communication skills
• Proactivity and problem-solving
• Advanced command of office tools: Excel, Outlook, Databases, etc.

Ideally, you’ll also have

• User-level experience in systems: SAP, CRM Dynamics 365, and Business Intelligence
• Valuable knowledge of Catalan

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for whom you are and empowered to use your voice to help others find theirs.