Bachelor's degree in a technical field or equivalent practical experience in technical support, professional services, software development, or product operations management.
4 years of experience coding in a general purpose coding language or in system design, troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Experience troubleshooting and advocating for customers' needs.
Ability to work non-standard hours, weekends, holidays, and shift-based schedules.
Preferred qualifications:
Experience implementing, administering, and troubleshooting network infrastructure devices.
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency/packet loss/other performance issues at the packet level.
Experience with any of the following cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
System/network administrator level knowledge of Linux/Unix or related systems.