HP Operations Account Manager – HponHP Maternity cover 

Bulgaria, Sofia 

186232564

Job specifics/responsibilities:

• Ensuring on time shipments to customers

• Replenishment of stock locations (target set up and follow up management on stock availability) • DHL operations/management (Transfer & units’ delivery)

• OSSP operations/management (Repair & Refurb, scrap, parts availability, KPI management)

• CS SC Reporting & follow up (Reporting, Remote Management Center, DHL/logistic partner)

• Operational escalation management (re-repair, repair quality, costs, logistic delay, etc.)

• Regional Product Lifecycle Management follow up (New Product Introduction, Last Time Buy)

• Execution of unit priority management

• E2E managing reconciliation, reimaging, Defective On Arrival processes

Key deliverables/accountabilities:

• E2E regional operational management (Outsourced Service and Support Partner/ DHL/logistic partner DHL)

• Flex KPI & performance monitoring (daily, weekly, monthly)

• Corrective action planning and follow up

• Daily performance & efficiency queries/decisions

• Operating CS SC network planning and repair parts availability

• Product Lifecycle Management (New Product Introduction, Last Time Buy)/ Remote Management Center management • Exception case management

• Monthly Business Review/Quarterly Business Review participation preparation and support

Education (degree) and professional experience required:

• Materials/engineering/logistics degree or equivalent experience

• Typically, 3+ years of experience in a supply chain function (e.g. demand planning)

• Typically, 0-2 years of direct or indirect people management experience

Other requirements:

• Fluent English

• Business Knowledge - Knowledge of Support operations, its critical success factors, strategic direction of our products, human and material resources Good analytical skills

• Planning and Organization - Department basics, priorities, budgets, schedules, project mgt, business fundamentals, etc.

Personal skills and qualities:

• Excellent Communication skills

• Leadership - Ability to communicate skillfully and get results through others, to think strategically, promote creative thinking and implement initiatives.

• Independence and ability to work in a team. Ability to effectively interact and develop relationship with HP teams and external partners.

• Attention to details

• Capability to work with external partners

What do we offer:

• A dynamic, diverse, and inclusive work environment within a leading global organization.

• Opportunities for professional growth, development, and cross-functional exposure.

• The ability to make a tangible impact on HP’s operational performance and customer satisfaction across EMEA.

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. sport cards)

• Work-life balance support including work from home opportunities

Supply Chain & Operations

Full time

Standard Shift (Bulgaria)

-

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