CheckPoint Customer Success Manager APAC ERM 

China, Hong Kong, Hong Kong Island 

184118748

Check Point Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and mitigating an array of external cyber security threats with one unified solution.

a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired byand is looking for a

• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for ERM's clientele across Hong Kong, ensuring optimal satisfaction and value realization.
• Champion customers' interests within ERM, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements
• Gather and channel customer feedback, reinforcing their voice within ERM's framework.

• Reporting & Collaboration:

• • Minimum of 6 years in a customer-centric role within B2B sectors.
  • Comprehensive understanding of the cybersecurity landscape.
  • 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
  • Bachelor’s degree in engineering or a relevant discipline.
  • Prior experience in account management and/or commercial roles.
  • Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
  • Proficiency in English(Speaking, Reading, Writing) is essential.