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Cisco Global SE Demo Team Poland, Lesser Poland Voivodeship, Krakow 182856673
25.03.2025
We provide a full-suite, integrated sales-enablement portfolio that provides:
- Instant demos, guided demos, podcast and on-demand videos with trusted content for customers to learn about our technology.
- Scheduled demos, labs and workshops for customers to get a deep dive with our technology.
- Expert-led engagements to validate solutions and offer proof-of-concepts in the customer environment.
Your Impact:
The Demo Engineer will design, build, and maintain demonstrations and lab content to showcase Cisco Security and/or Networking technologies to be accessed using dCloud. The Demo Engineer will plan, develop, and implement demonstrations with responsibilities including design, installation and automation, documentation, ordering, and project communication.
Identify and prioritize all project related tasks. Ability to organize, strategize and communicate project goals, objectives and tasks at all levels of the organization.
Properly document and plan all projects prior to entering project build phase. Use of standard design templates and tools (Visio, ppt, MS Project). Produce clear documentation to guide users in the use of produced demo content.
Provide technical support to level 1 & 2 support engineers, Program Managers and others ensuring that demonstrations are in working order. Test and replicate issues on the support row as required. Log into remote sites, test and apply fixes as required. Make recommendations to on-site support staff to negate future demonstration disruptions. Track and log escalations effectively.
Lead training labs and presentations to internal and end customers showcasing the Security and/or Networking technologies. Provide the business advantages of said technology while educating the users towards the final sale. Continue the customer evolution from Learn, Experience, Validate, Decide. Other responsibilities, as assigned, including email management, meeting attendance, etc.
Minimum qualifications:
- Minimum of 5 years of experience in a technical support or systems engineering role, with strong knowledge in two of the following Cisco architectures - Security, Data Center & Cloud, Artificial Intelligence, Networking and Collaboration technologies.
- Demonstrate knowledge of key operating systems including Windows, Linux, VMware and Kubernetes.
- Ability to understand and troubleshoot automation program languages such as python, PowerShell, etc.
- Experience working with SaaS products and Cloud Service Providers.
- Excellent communication and presentation skills.
Preferred qualifications:
- CCIE/ CCNP or equivalent certification is an advantage
- Strong problem-solving and troubleshooting abilities.
- Willing and excited to learn new technologies
- Ability to build meaning, gain understanding, make judgments, make good decisions, analyse, and reflect with limited direction. Strong creative thinking and problem-solving skills. The drive to attempt to ‘figure it out’ rather than waiting for someone to handover information.
- Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively. Exceptional written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting and focusing on common goals and win-win results.
- Ability to self-manage with excellent time management skills and the ability to organize competing priorities and tasks; as well as, supporting projects within various global time zones.
- Ability to respond to the shifting demands of a team driven by critical time-to-market business demands, and able to drive the development of cross-functional projects to successful deployment.
- Ability to identify potential project risks, formulate plans to effectively eliminate or mitigate potential risks.
- Knowledge and effective use of source material to resolve questions.
- Following through on commitments; producing timely work to required – or higher – standards and pitching in to get the job done.
- Ability to manage complexity and ambiguity.
- Passion for technology and innovation combined with continues learning and exploration.
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