JPMorgan Account Supervisor 

Philippines, Cebu City 

181985531

As an Account Supervisor in Consumer & Community Banking, you will be responsible for the development, the managing, achieving and reporting key performance metrics of a team of front-line specialists.

Job Responsibilities:

• Conducts regularly staff meetings, individual coaching conversations and reviews;
• Emulates Customer Obsession principles in every decision-making
• Makes recommendations on hiring, corrective actions, salary action and promotions;
• Forecasts and manages team performance;
• Develops and implements strategies and tactics to achieve both short and long-term business objectives;
• Handles and/or resolves escalated issues from customers and/or bank officers while evaluating risks;
• Recommends system and/or process modifications for improvement;
• Monitors the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measures; Coordination with management and other team leaders to resolve problems and work on special projects;
• Provides leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback

Required Qualifications, Skills and Capabilities

• At least 12 months of team handling experience, relief or apprentice is acceptable
• Must be willing to work in an environment that requires phone-based customer interaction

Preferred Qualifications, Skills and Capabilities

• Advanced proficiency with computer functions with Microsoft office suite strongly preferred
• Preferably a Bachelor's Degree holder