SAP Customer Success Manager - SAP Academy 

Germany, Baden-Württemberg 

181123937

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a criticalcustomer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

- Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

CSM Program

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity

For All

• • • A cooperative and productive approach to working relationships, internally and externally.
    • A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
    • An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
    • A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
    • Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
    • Proficiency in English to engage with our global networ
    • Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.