SAP Cloud ERP Onboarding Advisor 

China, Liaoning 

180006059

As part of a unified onboarding approach, you will be providing best practice guidance to our customers during their implementation project, driving product adoption by assisting them to secure a fast and successful Go-Live.

Specific activities include:

EXPECTATIONS AND TASKS

• Customer Deliverables
  • Manage a portfolio of accounts, overseeing customer onboarding, implementation and adoption needs and assisting them to meet their objectives.
  • Facilitate the transition from sales cycle to onboarding and project start
  • Plan, manage and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful on time go-live
  • Validate and capture customer project plans and objectives
  • Introduce customers to key resources and set onboarding delivery expectations
  • Monitor customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.
  • Collaborate on the development of customer facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team
  • Advise on areas of transformation, project and technology readiness
  • Lead enablement planning in alignment with the customer’s business goals and identified needs
  • Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle
  • Provide communication and status updates to internal and external stakeholders
  • Advise on go-live planning approach

• Other
  • Support/Attend customer enablement events as needed
  • Continuously enhance your knowledge around topics within the SAPRISE/ GROW portfolio

REQUIRED SKILLS:

• Understanding of RISE with SAP & GROW with SAP
• Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales or Product Engineering
• Deep understanding of onboarding lifecycle, from a strategic and tactical perspective
• Deep sense of accountability and ownership
• Knowledge of SAP internal processes around customer management
• Ability to quickly adapt to changing environments with attention to detail while maintaining the “bigger picture”
• Experience working in a global environment and willingness to adjust working hours occasionally
• Comfortable and experienced with delivering content to customers in a 1:1 or 1 to many environment
• Fluent in English / Chinese (oral and written). Additional languages are a plus – Especially Korean

WORK EXPERIENCE

• Minimum of 3 – 5 years of strong experience working with external clients and software implementations.
• History of helping customers navigate through setting up SAP solutions.
• Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Strong ability to organize, prioritize and execute
• Capability to adapt to change and to meet a demanding workload
• Must be able to maintain a positive, solution oriented and professional manner throughout
• Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.
• Ambition to acquire knowledge of our products and processes and be able to communicate and demonstrate their value to our customers
• Willingness and ability to effectively collaborate and communicate with key SAP account team members (CSP and IAE) or SAP Partner support teams
• Able to develop an “outside in” perspective to best represent and address our customer’s needs while maintaining SAP’s interests and objectives

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