

Key job responsibilities
• Ensure strict adherence to Standard Operating Procedures (SOPs) while maintaining exceptional attention to SLA,
quality, accuracy, productivity metrics and utilization targets.
• Navigate internal tools to track data processes and workflows. Utilize MS Office, particularly Excel, to organize,
analyze, and maintain data sets.
• Effectively communicate with cross-functional teams while documenting and escalating complex issues appropriately.
• Make sound judgments and logical decisions when faced with ambiguous or incomplete information.
• Adapt quickly to changing priorities in a dynamic environment without impacting the metrics.
• Identify daily operational challenges and proactively recommend solutions to improve efficiency through automation
and process enhancements.
• Flexible to work in rotational shifts within a 24/7 operation — 9:00 PM–6:00 AM or 6:00 PM–3:00 AM — with weekly offs on any two days.
- Educational Background: A graduate in any discipline is required for this position.
- Technical Skills: Proficiency in MS Excel. Knowledge of VBA, SQL, and Data Warehousing is a plus.
- Communication Skills: Strong verbal and written communication skills in English.
- 1+ years of relevant work experience.
- Advanced MS Office Skills: Proficiency in MS Outlook and MS Excel.
- Advanced knowledge of Excel will be an advantage.
- Attention to Detail: A keen eye for detail to ensure high-quality work and adherence to processes.
- Fast-paced Environment Adaptability: Comfortable working in a fast-paced, high-pressure environment while managing multiple stakeholders
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