BMC TSOM Consultant-Mumbai 

India, Maharashtra 

178594141

Key Responsibilities/Duties

• Responsible for leading and/or participating in teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
• Provide L2/L3 operational support on BHOM – BMC Helix Operations Management (BHOM) or TrueSight Operations Management (TSOM), as per agreed SLAs
• Implement, customize, and configure BMC products.
• Maintain BHOM/TSOM Application platform availability as per agreed availability commitment
• Integrate BMC products to each other and third-party applications.
• Troubleshoot TrueSight application, customizations, integration issues.
• Follow the ITIL standard best processes.
• Recommend & plan upgrades/patches and roll out of new features
• Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
• Assist customer drive adoption of the monitoring solution across the environments
• Work closely with Service Owners to review service delivery quality with focus on continuous improvement

Skills/Experience:

• Candidate must possess a Bachelor’s Degree.
• Should have 5-10 years’ IT experience.
• Should have worked in Applications Managed Services and Consulting Services environment
• Extensive experience in the implementation, administration and configuration of BMC BHOM/TSOM Application Support, Administration, Integrations and, Customizations
• Excellent in troubleshooting BHOM/TSOM applications, integrations, customizations.
• Extensive experience with installing and maintaining TrueSight (TSOM) within a high distributed complex environment
• Excellent organisation and communication (both written and oral) skills
• Able to work both autonomously and in teams
• Self-starter and good decision-making skills
• Strong analytical skills with a methodical approach to fault resolution
• Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
• Good knowledge of Cloud Technologies, networking, and database concepts
• Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Effective communication skills in English (verbal and written).
• Willing to work in shifts, weekend and on-call support will be required.