Philips Services Delivery Manager 

South Africa, Gauteng, Johannesburg 

177463728

Services Delivery Manager

Your role:

• Lead operational teams to achieve business goals.

• Align activities of teams to support business strategy objectives and contribute to business financial commitments.

• Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements. • Utilize LEAN techniques to drive operational efficiency improvements at the business and department level.

• Identify / develop talent and lead by example to promote a performance culture.

• Respond to escalation requests when receiving management escalations to address customer concerns, or create on demand account escalations in order to manage a customer holistically for 1 or more escalated cases Key performance indicators

•Interacts with the Account Managers per account, to enhance collaboration on management and account escalations.

•Transactional net promoter score

• SLA performance

• First time right

• EBITA

• Employee attrition rate

To succeed in this role, you should have the following skills and experience

· 3-5 years management experience

- Degree Level Education ,or equivalent preferably desired in Clinical or Electrical or Computing Systems Engineering. Biomedical Engineer ,

· Experience in customer service management/biomedical with team leading experience,

· Experience with customer management & C-Suite level discussions.

· Strong problem solving skills

· Fluency in English, verbal and written in addition to local language

Indicate if this role is an office/field/onsite role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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