SAP SAP iXp Intern - Support Engineer Analytics 

Brazil, Pará, Itaituba 

177232612

1. : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Location: São Leopoldo, RS

• Support SAP software that is being used by industries, governments, and multinational companies around the globe;
• Investigate and resolve critical system issues via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines;
• Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
• Constantly empathize with our customers and call them whenever necessary;
• Be a team player that is both eager to learn and to share knowledge;
• Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.
• Meet, work and talk with colleagues and customers from all around the world!

What you bring:

- Proactive and self-motivated individual strong problem-solving skills, capable of tackling issues of varying complexity using logical thinking

- Adaptable and flexible, able to handle both routine tasks and major organizational changes

- Takes ownership and responsibility for assigned tasks, actively seeks opportunities for personal growth and development

Required

• Currently enrolled in a University degree in Computer Science, Business and Technology, or related areas with at least 2 years until graduation.
• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue

At least some of the following subject matter

• Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)
• Operating systems (Windows Server, Linux, command line interface)
• Data communications and networking (HTTP, TCP/IP, DNS)
• Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging

Preferred

• Experience in troubleshooting distributed systems, including installation, migration and networking
• Knowledge of business and financial processes
• Experience working with customers is a plus

​