Cyberark Security Support Engineer 

United States 

1771380

We are looking for either a junior person with strong potential or an experienced A+ team member.

• Technical support for customers purchasing and using Venafi products.
• Comfortable with office hours and able to adjust occasionally for customer convenience.
• Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
• Work closely with other field teams to ensure cohesive product and services solution.
• Proactively communicate customer problems and record all customer interactions in our CRM system.
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Ability to potentially travel for customer or company events.
• Help create and deliver product training.

• Enterprise level troubleshooting and Support experience
• Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout, and operations.
• Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArk
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal, and written communications skills.

How you will stand out from the crowd:

• Bachelor's degree or equivalent experience.
• Experience using Venafi's products and encryption technologies.
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
• Experience working Kubernetes, Docker, or APIs
• Direct security or systems management industry experience.
• CISSP or other security certificates a plus.

The salary range for this position is $70,000 – $104,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.