Nvidia Senior Enterprise Support Engineer AI Cloud 

South Korea, Seoul 

177131756

What you'll be doing:
As a Support Solutions Engineer in NVIDIA Enterprise Experience, you'll work with Enterprise customers and internal teams to improve the availability and reliability of NVIDIA AI Enterprise products. Your main duties are:

• Taking ownership of and driving customer issues related to NVIDIA AI Enterprise software and hardware deployments, both internally and at Cloud Service Providers (CSPs), from inception through to resolution.

• Working with customers across the NVIDIA Datacenter solution full stack (including DGX Server, Networking, Storage, Applications)

• Bringing independent analysis, communication, and problem-solving skills to improve the customer experience.

• Authoring and incorporating technical solutions into our knowledge base.

• Collaborating closely with engineering teams to detail, reproduce, resolve issues and research new use cases with GPUs.

What we need to see:
To be successful in this role, we are looking for candidates who meet the following criteria:

• BS in Computer Science, Electrical Engineering, Computer Engineering, or a related field, or equivalent experience.

• 5+ years of experience in system software development, cloud infrastructure, and troubleshooting customer issues.

• Strong understanding of computer science concepts with excellent knowledge of Python and scripting methodologies.

• Proven grasp of datacenter, cloud, and Artificial Intelligence technologies to provide comprehensive solutions for sophisticated installations, maintenance, or operations.

• Superb professional-level interpersonal and communication skills, essential for working closely with customers and engineers.

• A self-starter with a passion for solving problems, intellectual curiosity, positive approach, flexibility, analytical ability, self-motivation, and a team-oriented attitude.

• Experience with PyTorch, TensorFlow or AI Frameworks

Ways to stand out from the crowd:
While the above qualifications are essential, the following experiences will make you an exceptionally strong candidate:

• Experience as a developer and/or support team member addressing customer concerns for large enterprise/service provider customers at a company that produces AI and data analytics software.

• Background with Server Hardware Support and Linux systems

• Experience developing with C and/or Python.

• Certified in CSP (Azure, AWS, GCP or OCI) or Hypervisor (Citrix, Nutanix, Red Hat or VMware) Technologies

• Experience using Kubernetes, Docker and other cloud native technologies