Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
5 years of experience in reading or debugging code with one or more of the following: Java, C, C++, Python or JavaScript.
5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Ability to work differing work rotations/shifts and non-standard work hours.
Preferred qualifications:
5 years of experience with designing or managing distributed systems.
Experience with managing hosted services/SaaS.
Knowledge of Linux/Unix or Windows.
Understanding of one or more Internet technologies: web-tech (e.g., HTTP, DNS, TLS), email (e.g., SMTP, anti-spam, anti-phishing), networking (e.g., routing, TCP/IP), IP telephony (e.g., SIP, H323), Identity (e.g., AD, SSO, OAuth, AuthSub) and HTML5.
Proficiency in using SQL-like queries to analyze datasets of logs, extracting insights for performance monitoring, troubleshooting, and security investigations.