EY TechOps-DE-CloudOpsAMS-SAP OTC-Staff 

India, Kerala, Thiruvananthapuram 

174519222

Your key responsibilities:

• Minimum 1-3 years of experience in SAP HANA OTC.
• Responsible for providing support SAP FICO module incidents, ensuring minimal disruption to operations.
• Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Experience in SD integration points with other SAP modules like MM, FI
• Experience in Defect resolution and defect analysis related to SAP OTC, Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Willing to work in night shifts.

Education:

• BTech / MTech / MCA / MBA

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.