BMC Technical Support 

India, Maharashtra 

17445172

• Good understanding of Quote to cash modules.

• Provide technical Support to customer issues on Oracle Custom modules.

• Analyze and debug technical issues based on Oracle Forms, Reports and PL/SQL

• Ability to understand the business processes and technical architecture for overall suite.

• Ability to complete work within the given timelines.

• Familiar with ITIL framework and agile practices.

• Willingness to work in shifts and extended hours as and when required.

• Troubleshoots and resolves escalated tickets and communicates the solution to customers issues via the ticketing system.

• Must be able to communicate effectively, both verbally and in writing.

• Be able to work independently with minimum supervision.

• Identify, resolve, and/or escalate issues to leadership as and when required.

- 2-4 years of experience in technical support

- Good understanding of Support methodology including ITIL

- Should be able to work in rotational shifts (General and afternoon 3:00 PM). 24x7 coverage during Quarter end.

- Strong analytical & debugging skills.

- Zuora Billing and Revenue modules.

- Good knowledge of Oracle Forms, Reports and SQL/PLSQL

- Good understanding of RICE components.

- Good knowledge on Oracle Q2C track including customizations.

- Knowledge in Oracle EBS base apps - Account Receivables will be added advantage for the position