Cisco High Touch Engineer Service Provider 

United States, Georgia, Atlanta 

172711583

• Provide high-level technical support for Cisco’s Service Provider routing products, including but not limited to ASR, NCS, and CRS series.
• Work closely with the customer to understand their network architecture, configurations, and operational procedures.
• Diagnose and troubleshoot complex network issues, ensuring minimal impact on the customer’s operations.
• Collaborate with Cisco’s Technical Assistance Center (TAC) and Engineering teams to resolve critical issues.
• Deliver proactive services, including health checks, software upgrades, and optimization recommendations.
• Maintain detailed and accurate documentation of all support activities, configurations, and changes.
• Conduct knowledge transfer sessions and technical workshops for the customer’s technical staff.
• Stay up-to-date with the latest Cisco SP routing technologies, products, and industry trends.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in supporting Cisco Service Provider routing products.
• Strong knowledge of SP routing protocols and technologies, such as BGP, OSPF, MPLS, and QoS.
• Proven experience in troubleshooting complex network issues in large-scale service provider environments.
• Cisco certifications such as CCNP, CCIE (Service Provider) are highly desirable.
• Excellent communication and social skills, with the ability to build strong relationships with customers and internal teams.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.
• Willingness to be on-call and provide after-hours support as needed.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).