Microsoft Director Business User Learning Insights 

United States 

172440473

Required/Minimum Qualifications

• Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 7+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR Master's Degree or equivalent AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR equivalent experience.
• 6+ years people management experience
  • OR equivalent experience.
• 4+ years experience in learning strategy and development for general population audiences such as business users
  • OR equivalent experience.

Additional or Preferred Qualifications

• Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND 10+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR Master's Degree or equivalent AND 8+ years experience in Learning and Development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR equivalent experience.
• Microsoft Fundamentals, Coaching (e.g., International Coaching Federation), Project and/or Program Management Professional, archival, or a similar certificate.
• Demonstrates commitment to career development and continuous or consistent learning through formal and informal efforts (e.g., change management, design thinking, management training, online courses).
• Proficient understanding of how AI is reshaping the workforce globally.
• Effective communication and collaboration skills.
• Ability to work in a fast-paced, ever-changing environment.

• Lead, inspire and grow a team dedicated to shaping the future of AI-powered roles through an innovative approach to educating business users around the world. The team will become thought leaders on how and where business users learn to thrive in an AI-powered workforce through deep audience insights, a relentless pursuit of experimentation and innovation, and cross-company partnership.
• Oversee the development and execution of innovative content and partnership strategies that resonate with different types of business users worldwide.
• Collaborate with cross-functional teams across Microsoft to ensure a cohesive learning experience across Microsoft and non-Microsoft platforms.
• Utilize data-driven insights to inform content development and measure impact.
• Advocate for the business user audience, ensuring their needs and challenges are addressed in our learning solutions.
• Embody our