Citi Group Apps Sup Tech Lead Analyst - C13 SINGAPORE 

Singapore, Singapore 

17134898

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Responsibilities and daily duties:

• The daily duties involve a mix of operational tasks, troubleshooting and project based activities.

• Access Management: Application interactions/onboarding into relevant IAM services federation and/or Single Sign On (SSO) solutions by reviewing the application architecture.

• Handle onboarding and offboarding of applications respective suitable solutions.

• Monitoring and Audit: Monitor IAM systems and tools for unusual activities or potential security issues.

• Review and analyze audit logs to ensure compliance with security policies.

• Troubleshooting and Support: Respond to the incidents related to the applications/user access issues, such as login problems and authentication failures.

• System Maintenance: Perform routine maintained on IAM systems, including software updates, patches and configuration changes.

• Ensuring IAM tools are running efficiently and are up to date with the latest security standards.

• Test and validate system updates/changes in a controlled environment before promoting to PROD.

• Automation and scripting: Optimize existing automation workflows to improve efficiency and reduce the manual efforts by implementing the STP – Straight through processing.

• Collaboration: Participate in the meeting and discussions related to IAM projects, new initiatives and ongoing improvements as part of the standardization efforts.

• Policies and Procedure management: Update and maintain IAM policies, procedures, and documentation to reflect changes in system, regulations or organizational structures.

Time Type:

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