Amazon Data Centre Operations Technician 

Australia, Victoria, Melbourne 

170647318

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are:
Problem Solving:* Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
* Deep diving into Linux server issues
* XEN service virtualization troubleshootingTechnical:
* Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
* Remediation of physical layer outages, both Systems & Network
* Remediation or recovery of physical power issues on racks
* Participate in Data centre power & cooling eventsOperations:
* Meet 24x7 On-Call requirements and response during shift rotations.
* Install & configure racks of hosts in line with internal SLAs
* Triage & resolve trouble tickets for all devices in your region
* Data centre point of contact for all High Severity issues
* Physical replacement of server and network device parts
* Ensure correct rotation of parts & spares
* Enforcing Amazons Security Best Practices
* Interact with third party vendors & contractors
* Contribute ideas to improve operational efficiencyProject Management:
* Participate in and deliver on a number of high impact small to mid-scale projects
* Participate in team meetings for metric analysis and project status updates
* Help build the world’s largest Cloud infrastructureHiring & Mentoring:
* Share knowledge and help educate less technical staff on the best practices related to all service owner issuesThis position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.Must be able to cover 24x7 shift rotation and possess a valid drivers license and their own vehicle to travel between sites.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

* 2+ years of experience with server hardware
* 1+ years of experience with UNIX/Linux operating systems

* Bachelor's degree in an IT-related field or equivalent professional or military experience
* Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.
* Previous experience working in a Data centre environment (racking & stacking gear, cable management, hot & cold aisle containment