Dell Technical Customer Success Manager 

Poland, Masovian Voivodeship, Warsaw 

170420244

Key Responsibilities:

• Relationships: Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals.
• Advise Customers : Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives.
• Advocate for Customers : Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed.
• Regular Reviews : Lead regular business reviews with customers to measure success, share insights, and identify areas for improvement.
• Minimize Risk & Customer Effort: By listening actively and engaging proactively, reduce the risk of incidents, outages, escalations and eliminate issues before they occur
• Collaborate: Work closely with Dell’s Sales, Professional Services, and other internal stakeholders to deliver a seamless customer experience.
• Provide Feedback : Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements.
• Stay Informed : Follow industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.

Essential Requirements

• Eager to Learn : Technical background is a plus, strong desire to learn is essential.
• Experience : 5+ years of experience in Customer Success, Account Management, Project Management or similar roles in business segment.
• Problem-Solver : Exceptional problem-solving skills and ability to translate technical challenges into actionable solutions.
• Great Communicator : Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders.
• Data-Driven : Analytical mindset and the ability to leverage data to drive insights and recommendations.
• Education: Bachelor’s degree in information technology, business or a related field.
• Languages: Polish – native level, English - high level of proficiency. Any other European language will be an advantage