SAP User Assistance Developer 

India, Karnataka, Bengaluru 

16802944

What you will do:

Your tasks will include:

• Creating user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia (graphics and videos), scripts, in-app help, tutorials, and API references, and social media content.
• Testing the software, you describe.
• Contributing to the usability of the software by reviewing UI screens and texts.
• Structuring content and selecting distribution channels according to the information needs of your target groups.
• Collaborating with customers and internal stakeholders to constantly improve the quality of your deliverables.
• Preparing content for delivery, including the provision of metadata, following the standard production process.
• Actively participating in cross-department/cross-company projects to improve UA tools, processes, concepts, or content.
• Contributing to initiatives aimed at revolutionizing user assistance at SAP, which also involves leveraging GenAI technology.

What you bring:

• 2 years to 8 years of total work experience
• Experience in creating product documentation (preferably in DITA)
• Experience in creating social media content (for example blogs, tweets, or YouTube videos)
• Excellent written and spoken skills in English
• Solid understanding of Cloud technologies

• Degree in engineering or a related field

• Willingness to quickly acquire knowledge in new areas and adapt to change
• Committed to high-quality work

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