Engages with customers during development, transfer, ramp and HVM to understand the impact of unit process steps on fab KPI’s like yield, output and cost for a fleet of tools.
Increases CSA value throughdefect/variability/COOreduction and PM/process Cpk/matching/Output optimization.
Engages in strategic new application/product introduction projects to capture learnings and maximize service opportunities.
Identifies opportunities and drives CIP’s to improve tool performance.
Works closely with customers and FSO teams to meet CSA performance KPI’s and gross margin objectives.
Resolves complex tool issues utilizing analytics, equipment and process knowledge and systematic FV troubleshooting methodologies for effective root cause diagnostics and issues resolution.
Captures learnings and case studies in FV knowledge base to develop new BKM’s and communicate to SBU/BU to strengthen Applied products.
Supports resolution of process related escalations.
Identifies opportunities for CSA
Key Responsibilities:
Lead discussions with customers to understand their High Value Problems (HVP), propose and implement new Continuous Improvement Projects (CIP), capture learning to maximize service opportunities and implement the solutions to improve customer KPI's
Increases CSA value through defect /variability /COO reduction and PM /process Cpk /matching /Output optimization.
Identifies opportunities for CSA renewal /upsell /penetration"
Works closely with customers to demonstrate and drive the adoption of new service technologies including FabVantage Offerings at the customer site through Demos, on site evaluations and Joint Development Programs
Resolves complex tool issues utilizing analytics, equipment and process knowledge and systematic FV troubleshooting methodologies for effective root cause diagnostics and issues resolution. Can explain the priority and provide the suggestion based on the compare BOM, EC and FSS data for two products;review FV360 and SOW for two products.
Mentor/Lead junior level MPE's
Basic integration knowledge
Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology