Ebay Exceptions Associate 

United Kingdom, England, London 

165598892

What You Will Accomplish:

• Support the day-to-day management of exception activities, including handling items that couldn't be authenticated, have missing components, quality issues, or incomplete shipping details.

• Assist with the identification and resolution of exceptions to ensure a smooth experience for both buyers and sellers.

• Collaborate with cross-functional teams, including Customer Service, Product, Legal, and our Vertical Business teams, to enhance the overall customer experience.

• Contribute to the improvement of processes and workflows by proposing ideas to improve efficiency and performance.

• Supervise and report on key performance indicators (critical metrics) related to exception management.

• Research and resolve issues or concerns through effective problem-solving and analytical skills.

• Stay flexible to changes in workflows and evolving responsibilities.

• Maintain accurate documentation and support the team with daily operational needs.

• Develop strong working relationships with both internal teams and external partners.

What You Will Bring:

• Strong interest in luxury goods and/or ecommerce.

• Ability to work collaboratively and contribute to a positive team environment.

• Excellent communication skills, both written and verbal.

• Strong attention to detail and organizational skills.

• Ability to handle and prioritize tasks independently.

• Analytical attitude with the ability to solve problems and identify areas for improvement.

• Proficiency with standard office tools (e.g., word processing, spreadsheets, Slack, etc.).

• A team-oriented demeanour and a proactive approach to problem-solving.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.