Microsoft Technical Support Engineer - Microsoft Dynamics CE / Power Platform 

Taiwan, Taoyuan City 

165505962

Required Qualifications

2+ years technical support, technical consulting experience, or information technology experiencebachelor’s degree in computer science, Information Technology (IT), or related field.

Experience in one or more of these areas desirable

• 365 CEORPowerPlatformExperience or a Developer focused background would be beneficial but not essential.

• knowledge of other Microsoft stack technologies would beappropriate instead(such as SQL Server, IIS, ADFS, Exchange, Visual Studio).

• Exhibit analysis, problem resolution, judgement and decision-making skills in order to assistcustomerwith their technicalissue. Experience of support professional in IT field or IT technical Consultant will be bonus point.

Language Qualification

• English Language: confident in reading,writingand speaking.

• Mandarin Language(optional): fluent in reading,writingand speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Product/Process Improvement

Provides feedback to improve products to more senior engineers or technical advisors.

Identifies potential defects and escalates to more senior engineers to resolve.

Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

Embody our culture and values