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IBM Technical Account Manager- IIB+MQ Admin India, Maharashtra, Navi Mumbai 165105608
24.06.2024
Your Role and Responsibilities
Takes ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)Coordinates delivery of proactive support, skill sharing activities and problem management.
Assist Client with development, implementation, operations, risk avoidance and mitigation strategies and plans
Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance
Provides direct support or assistance with technical queries from clients and field personnel
Facilitate Client skills development related to the Software Products through mentoring Client personnel during activities in the performance of this service.
Preferred Technical and Professional Expertise
- 5-8+ years Industry experience
- Good level knowledge on IBM Software product (IBM MQ and IIB)
- 5+ years of experience in a customer facing positions, prior TAM type roles is advantageous
- 5+ years outstanding customer relationship management experience
- Collaboration skills
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