Provide end-user technical support, manages the core systems and network
Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support
Hands-on experience across a wide IT scope including Mac and PC hardware, software applications, and OS support experience including installation, configuration, and troubleshooting
3+ year experience in an IT Support role
experience in supporting MacOS & Windows operating systems
experience with Windows server technologies like AD and Google Workspace
experience with SAML and SSO environments
experience with MDM / EMM systems
Knowledge of TCP/IP, subnetting, DNS, and DHCP - Plus!
Knowledge of Scripting - Bash, Powershell, Python - Plus!
Knowledge of Linux - Plus!
Knowledge of Cloud computing - Plus!
A desire to learn and grow with the team as our needs and mission evolve - Must!
Possess excellent verbal and written communication skills in English