Salesforce Senior Solution Engineer - Retail & Consumer Goods 

India, Maharashtra, Mumbai 

164260538

Job Category

Job Details

Typical Day of a Solution Engineer:

• Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.

• Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls.

• Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation.

• Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.

• Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.

• Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.

• Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.

Specific Responsibilities:

• Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.

• Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.

• Be an innovator who can build new solutions using out-of-the-box thinking.

• Engage with business users to build solution presentations, demonstrations and prototypes.

• Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.

• The ability to authoritatively present and articulate the business value to managers and executives of all levels.

• Deliver functional and technical responses to RFPs/RFIs.

• Work as an excellent teammate by chipping in, learning and sharing new knowledge.

• Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.

• Lead multiple customer engagements concurrently.

• Be self-motivated, flexible, and take initiative.
  

Required Skills:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• A minimum of 7+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.

• Relevant Industry Experience into Retail & Consumer Good

• Strong focus and experience in pre-sales or implementation is required.

• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.

• Business Analysis/ Business case/return on investment construction.

• Experience in sophisticated solution selling to Enterprise customers

• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.

• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

• Outstanding presentation and demonstration skills.

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