Microsoft Technical Support Engineer - Security 

Taiwan, Taoyuan City 

163428133

•+ years technical support, technical consulting experience, or information technology

o ORBachelor's Degree in Computer Science, Information Technology (IT), or related field AND+ yeartechnical support, technical consulting experience, or information technology experience

• Understanding in Network Security Engineering or consulting, and, or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
• Previous background in one or more of the following tools: Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration
• Knowledge cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Proficiency in supporting large and complex geographically distributed enterprise environments with 1000+ users including customer facing support experience

• Language requirement:ability to speak, write and understand fluent English

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

•

• Ability to speak fluent Spanish (desirable)

• Experience in Linux or Mac administration
• Knowledge on scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Response and Resolution:

• • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understandissue. Ensures customers stay informed as to the status/solution of their issue. U

• • Resolvescustomer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.

• • Performs in-depth product troubleshooting and remediation when needed.

• • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• • Assistsin the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement:

• • Provides feedback to more senior engineers or serviceabilityteamon functionality of products based on engagements with customers.
• • Provides feedback to the product group for product improvement.

• • Identifiespotential defects and escalates to more senior engineers to resolve.

• • Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.

• • Identifies and provides feedback to address process gaps in an effort to streamline processes andsharesbest practices broadly.

• . Utilizes learnings from triage meetings toidentifyand communicate readiness needs to manager or readiness

• Embody our and