Key job responsibilities
- Provide on-shift network escalation support for critical and complex network issues
- Dive Deep on the high severity incidents and participate in root cause analysis
- Automate select network administration tasks through creation and maintenance of scripts and tools- Partner with our broader Technical operations organization to reduce operational burden
- Support in organizational transformation from reactive to proactive with focus on predictiveness
- Deliver simple, sustainable and repeatable solutions and processes
- Drive and support innovation for operational excellence. Identify and implement operational efficiency through tools and process optimization- Monitor and manage technical communications during large-scale events
- Identify and dive deep on recurring issues and recommend preventative solutions
- Create and review documentation and process regarding issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction- Participate in hiring and developing the best
- Follow the existing change policies and create, review and execute complex changes. Develop and maintain change templates
- Be a part of Global support organization that provides 7X24 escalation support on shift rotation basis. Some night and week end support may be required
- 4+ years of major internet routing protocols experience
- 4+ years of working in a Linux/Unix environment experience
- 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience
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