Expanding responsibilities over time
Identify areas for improvement across the existing subscription as well as additional software to help solve problems
Experience & Language Requirements
- 5+ years industry experience preferred (marketing, digital marketing, communications)
- Commercial experience including experience developing and executing account management plans
- Experience managing high volume customer engagements is optimal
- Proven ability to work with virtual/social tools to engage with customers
- A self-starter with energy and drive and the ability to work multiple priorities
- Experience in any SAP cloud solutions
- Proven experience working with diverse sales, support and operations functional organizations – virtually/globally
- Record of building strong customer relationships (internal and external)
- Demonstrated ability to anticipate and solve problems
- Demonstrated ability to manage multiple tasks across functions
- Excellent listening, written and oral communication skills
- English required, other languages a plus (Spanish, German, French, Italian, Mandarin, Korean, Japanese)
Education
- BS / BA degree or comparable experience
- MBA a plus
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