Wells Fargo Fraud & Claims Operations Representative 

Philippines, Maypajo 

160705924

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in banking and financial services or equivalent is preferred but not required
• Only the minimum qualifications are listed and that candidates with more experience are encouraged to apply for consideration across multiple job profiles

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays
• Must be open to split day-offs or rest days
• Must be amenable to work in McKinley, Taguig
• Must be willing support voice function