JPMorgan Process Control Oversight Team Manager Vice President 

United States, Ohio 

160284249

Job Summary

As a Process and Control Oversight Manager in the Consumer Bank, you will be required to lead and influence a high performing team while working collaboratively with business partners on issue management, control design, exam management, and process oversight. You will drive key control and operational initiatives that support key system tools and processes from an operational control perspective. You will be required to provide directional guidance, as a SME for day-to-day operational control oversight. You must be self-motivated, self-directed and thrive in a fast-paced and high-visibility work environment and can flex an ever-changing workload to meet deadlines and deliverables.

In this role, you will be required to consult on operational process and practices, control initiatives, and lead the development and implementation of new program initiatives. You will interact with many stakeholders throughout Consumer Bank Marketing and the Consumer and Community Bank organization as well as other functional groups such as Risk, Legal, Compliance, Audit and Controls.

Job Responsibilities

• Develop and execute process monitoring & oversight practices for key marketing initiatives.
• Design and implement specific controls and processes for key areas posing the highest risk. Activities are to be executed with accuracy and strong attention to detail in support of a sustainable, always audit ready environment.
• Demonstrate ability to effectively manage multiple initiatives to completion under concurrent, rigorous deadlines in a fast-paced, dynamic environment.
• Contribute to ongoing improvement of internal processes to allow for efficiencies and greater speed to market across projects.
• Provide strategic, clear, and regular updates and advice to senior leadership regarding status, observations, and significant matters, including issues requiring timely escalation and resolution.
• Problem solve at a high level and exercise authority using good judgment to ensure that CB Marketing policies and procedures are not compromised.
• Work with all marketing functional areas to learn the Consumer Bank Marketing Operating Model and key support processes with the goal being to fully understand our end-to-end marketing processes, control points, and key business partner hand-offs.
• Lead risk and control management initiatives including strong working knowledge CORE framework, including management of Issues, Actions Plans, and KRIs / KPIs.

Required qualifications, capabilities and skills

• 8+ years of proven results in the key areas of project, process, and operations management. Strong knowledge of risk and controls processes along with applied knowledge and background in operational control related experience.
• Proven problem-solving skills to properly identify, analyze, and resolve issues in a strategic and accurate manner to ensure sustainability moving forward.
• Capacity to provide guidance while holding teams or individuals accountable for high quality work to meet committed target dates, control compliance, and issue resolution.
• Fluency in Microsoft Word, Excel and PowerPoint applications; ability to document and prepare executive-level presentations.
• Excellent interpersonal skills and ability to work collaboratively to positively contribute and work within a strong, team focused environment to achieve results. Ability to lead and influence people at all levels within the department. Be a culture carrier and role model.
• Strong sense of urgency and proven ability and desire to learn and recall information quickly, be flexible and think strategically while applying good common sense and practical solutions
• Ability to lead / manage a high performing team of 3 to 5 people and successfully drive business results through team members.
• Provide leadership, guidance, coaching and mentoring to assigned team members and have a passion for helping others grow and achieve their full potential.
• Effectively prioritize and delegate work with the understanding that flexing workload capacity is always a factor to achieve results in a fast-paced environment
• Ability to differentiates performance metrics based on merit, results, and from a fair and balanced perspective with the ability to effectively communicate and explain performance results.
• Ability to be a truth teller and can have difficult conversations and guide them to a successful conclusion or common point of understanding and explaining the why behind the direction or decision being made.

Preferred qualifications, capabilities and skills

• 4 year college degree or equivalent business experience preferred