GE HealthCare Ultrasound Applications Specialist NSW CVUS 

Australia 

160264212

The successful applicant, as clinical specialist, will be required to work autonomously but in close communication and interaction with the individual state and regional sales and applications teams. They will be required to provide product support and knowledge, clinical education, training, procedure implementation and recommendations, assisting in product growth and market share gains in the CVUS segment.This is a 12 month maternity leave contract.Roles and Responsibilities

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships

• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer

• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training

• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

• Facilitate team communication and the sharing of best practices

• Provide clinical, technical and professional guidance as necessary to improve the customer experience

• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives

• Responsibilities may also include ongoing post-sale customer support​

Required Qualifications

• Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting

• Demonstrated current basic clinical scanning proficiencies on current products/platforms

• At least one of the following core experiences:

  • Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or;

  • at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios

• Proficiency in computer skills in Microsoft Office Suite products

• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows

• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record

• Ability to communicate effectively using local language

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.
  Identify and report any quality or compliance concerns and take immediate corrective action as required

Desired Characteristics

• Strong presentation skills (public speaking and lecture experience desired)

• Demonstrated ability to understand and present complex material in understandable terms

• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)

• Proven professional business acumen

• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

• Team oriented with a customer satisfaction mindset

• Willingness to be flexible/adapt to changing work environments

• Produce well-written post-training reports and product feedback

• Thrive in a fast-paced, dynamic business environment.

• Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments, and places personal and business integrity at forefront

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!