Role Description:
This role is part of the CS AI track, which is responsible for delivering high-priority AI features aimed at improving agent efficiency and reducing human-handled tickets.
As an individual contributor, you will play a key role in driving strategy, aligning stakeholders, and ensuring technical excellence—without direct people management responsibilities.
Key Job Responsibilities and Duties:
Develop production-grade machine learning code, from models to features and pipelines, allowing for scalability, realtime, monitoring and retraining.
Build readable and reusable code, choosing the right technologies and coding methodologies applying knowledge of business area tools and product needs.
Monitor product health, performance and business impact and act accordingly when requirements are not met and also identify underlying issues and opportunities across related domains and situations through application of structured thinking and logic.
Solve issues by applying methods and insights gained from a variety of disciplines, navigating a variety of environments.
Make things happen by maintaining motivation and conveying a sense of urgency, focusing on outcomes and accomplishments and continuously evolving their craft, keeping up to date with the latest technologies.
Actively contribute to Machine Learning at Booking.com through training, exploration of new technologies, interviewing, onboarding and mentoring colleagues and clearly communicating with stakeholders at all levels when appropriate.
Responsible for technical implementation and maintenance of data processing services and storage systems in line with the Data Governance Framework while collaborating with central teams to improve, scale and extend machine learning tooling and infrastructure.
This role may require to be on an on-call rotation
Qualifications & Skills:
Strong knowledge in areas like e.g. Recommender Systems, Deep Learning, Information Retrieval, Computer Vision, Speech Recognition, Causal Inference, scaling ML models, etc.
4+ years of relevant work experience (or equivalent), involved with the application of Machine Learning to business problems, preferably in a commercial environment.
Graduate in Computer Science, Artificial Intelligence, Software Engineering, or related fields with knowledge of version control systems, multiple machine learning facets, such as working with large data sets, experimentation, scalability and optimization.
Experience with data-driven product development: analytics, A/B testing, etc.
Strong working experience in one or more general purpose programming languages, including but not limited to: Java, Python or Perl.
Excellent English communication skills, both written and verbal.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
