What You’ll Do- Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
- Assist customers with the integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Build and deliver customer collateral, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.
- Play the role of an individual contributor.
Decision Making / Impact- Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
- Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities- Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies applied in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, and Implementation/ Change Management Plans.
- Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, and deploy Cisco products and solutions.
- Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Expertise
- Technolgies - SDA, SDWAN, Catalyst 6500/4500/3850/6800, experience BGP, OSPF, ISIS, IP/MPLS, QoS, Multicast
- Design solutions for low to medium complex requirements on the R&S solutions
- Design awareness on the SDA/SDWAN solution with Fix skills
- Understanding of Network Design Principles and Enterprise Network Architectures
- Ability to clearly communicate technical solutions to peers/customers including writing technical documents like RCA etc.
- Capability to lead design conversations and workshops with the customer and prepare high-level and low-level designs
- Establish and maintain a good working relationship with the project partners and the customers
- Capability to solve and handle network issues and work through situations
- Mentoring junior team members
- Understanding of APIs and scripting skills (Python, Ansible)
- Automation approach for bringing in delivery efficiency in the projects
- Experience/Knowledge on multi-vendor environment of R&S, Security, Firewalls, Wireless and DC/Nexus technologies.
- Knowledge on AWS or Azure.
Leadership / Autonomy- Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
- Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.
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