Ford Ford Pro Service Champ 

Mexico 

158146854

As a Ford Pro Service Ford Champ, you will be responsible of…

• Coordinate the activities and processes associated with the Ford Pro Service area, which is focused on fleet care services in 2 main programs:
• Fleet Care: Consolidated Parts and Service billing program for commercial customers.
• Receive and analyze requests from new customers who are interested in participating in the program.
• Support the CVs & Fleet After sales Manager at customer contact points when they have questions, complaints or any other need related to this program.
• Management of program databases, registration, and deregistration of fleet vehicles.
• Maintenance of information on the portal for dealers regarding programs, images and/or documentation.
• Fleet Service: Support field engineers to help the Commercial Customer related to the maintenance of their fleet or product issues that require After-Sales attention.
• Support in updating documentation on customer and distributor portals in the necessary business processes, manuals, and policies.