Cisco Account Manager 

India, Karnataka, Bengaluru 

157993279

Your Impact

• Client Relationship Management:
• Act as the primary point of contact for assigned accounts, ensuring strong, lasting relationships.
• Regularly communicate with clients via phone, email, or virtual meetings to understand their needs and address any concerns.
• Proactively monitor and manage the client’s satisfaction, ensuring that services and products meet or exceed expectations.
• Account Growth & Retention:
• Develop and execute strategies for expanding business opportunities within existing client accounts.
• Identify upsell and cross-sell opportunities, proposing tailored solutions to meet client needs and drive account growth.
• Ensure timely resolution of any client issues and concerns to maintain customer satisfaction and retention.
• Program Management:

Manage & full fill the client requirements of various architectures through Cisco partner eco systems

• Work closely with internal teams Sales, Account Executives, Solution Engineering teams to meet client requirements
• Sales Support:
• Collaborate with wit all internal team to prepare proposals, quotes, and presentations tailored to client needs.
• Provide support during contract negotiations and renewals, helping clients understand the value proposition and ensuring they receive optimal service.
• Assist in setting up and managing customer accounts in the SFDC.

• Problem Solving:
• Address and resolve any issues or concerns raised by clients in a timely and professional manner.
• Act as an advocate for the client within the company, ensuring their needs are met and any challenges are addressed effectively.
• Market Intelligence:
• Stay up to date with industry trends, market developments, and competitor activity to provide relevant insights to clients.
• Identify new opportunities within your accounts or potential new clients by analyzing market conditions and client needs.

Key Skills & Competencies:

• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients, internal teams, and stakeholders.
• Client-Focused: Ability to build and maintain strong relationships with clients, ensuring their satisfaction and business growth.
• Project Management: Strong organizational and project management skills, with experience in handling multiple clients and projects simultaneously.
• Sales Acumen: Ability to identify and capitalize on sales opportunities to drive business growth within assigned accounts.
• Problem-Solving Skills: Strong critical thinking and problem-solving abilities to resolve client concerns effectively and efficiently.
• Self-Motivated: Ability to work independently, managing accounts and projects remotely while ensuring high levels of productivity and client satisfaction.
• Tech-Savvy: Comfortable using all internal tools SFDC, and virtual communication platforms like WebEx
• Attention to Detail: Meticulous attention to detail to ensure accuracy in communications, reports, and account management.

Minimum Qualifications

• Bachelor’s degree in engineering or business management.
• Proven experience in account management, customer service, or sales support (5-6 years minimum).
• Experience in managing remote or virtual client relationships is preferred.
• Proficient in using CRM systems e.g. Salesforce and office productivity software
• A strong understanding of digital tools and platforms used in virtual communication, collaboration, and project management.