JPMorgan Site Reliability Engineer- Servicenow 

India, Telangana, Hyderabad 

157987859

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Troubleshoot major incidents, facilitate blameless post-mortems and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues.
• Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
• Analyze Database and system performance issues and provide solutions to improve Service availability.
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications.
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit.
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers.
• Supports the adoption of site reliability engineering best practices within your team.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience supporting ServiceNow Platform or other enterprise products and services for internal or external clients.
• Excellent debugging and trouble shooting skills of ServiceNow services or other highly complex systems or applications.
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform.
• Demonstrates strong experience with relational databases (e.g. MySQL, Oracle).
• Experience diagnosing performance degradation (e.g. explain plans, database tuning).
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).

• Solve unique and first-order problems in areas such as compute services including Containers & Serverless as well as many other AWS Services.
• A strong understanding of AWS Network Architecture and networking more generally.