Td Bank Customer Experience Associate 

Canada, Ontario, Kingston 

155240426

Kingston, Ontario, CanadaPersonal & Commercial Banking

$22.00 - $27.21 CAD

In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
  

Job Requirements:

• High School diploma and/or 1+ years of relevant experience

• Undergraduate degree or equivalent is an asset.

• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet