Amazon Quality Specialist LMAQ 

India, Karnataka 

154544977

About the team: Job Description: Your efforts will impact our customers directly! This job requires you to constantly hit the ground running and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple Engineering and Operations groups.
Roles and Responsibilities:
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to pre-determined process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

- Experience with Excel