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Tesla Service Advisor Canada, Ontario, London 154372822
06.04.2025
What You’ll Do What You’ll Bring
- Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customers through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Bilingual, French and English (French as mother tongue or equivalent proficiency); use of English is required for communications with internal and external partners, understanding and analysis of documents, and use of multiple platforms, interfaces and software
- Dealer Management System(s), Outlook, and MS Office
- Must maintain a valid Class 5, G or G2 driver’s license for Canada
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