Boston Scientific Customer Care Representative 12-month Contract 

Spain, Community of Madrid, Madrid 

154282520

from our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

In this role, you will be responsible to:

• Handle incoming calls and provide professional, friendly support to clients.
• Respond promptly to customer inquiries, including order details, delivery status, and return requests.
• Manage and oversee the Esker platform and EDI portals
• Process specialized orders not handled by the standard order processing team.
• Support the central order processing team with any questions or issues.
• Resolve customer disputes efficiently and fairly.
• Contribute to ongoing improvements in customer service operations by following established procedures.
• Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
• Foster positive customer relationships by addressing concerns effectively

What we are looking for in you:

• At least 3 years of experience in a similar customer service role, ideally within the medtech industry.
• Excellent verbal and written communication skills.
• Strong phone handling skills and a customer-focused approach.
• Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
• Experience with e-commerce systems, preferably in the medtech or Healthcare industry
• Comfortable communicating in Spanish and English, both spoken and written.
• Strong commitment to customer service and client satisfaction.
• Excellent interpersonal and communication skills, especially over the phone.
• A team player who enjoys collaborating with others.
• Quick leaner and understand new procedures.
• Highly organized, reliable, and detail oriented.
• Adaptable and open to change, with a proactive mindset.
• Able to take initiative and solve problems effectively.
• Versatile and able to work independently on various tasks and tools.

What can we offer you:

• Defined-term contract (12 months).
• Attractive salary and benefit package.
• Hybrid working schedule.
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.