Microsoft Customer Success Management Specialist 

Taiwan, Taoyuan City 

15358055

Required Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
o OR equivalent experience
• Fluent in both English and Swedish

Preferred Qualifications

• Bachelor's Degree (or currently pursuing) in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o OR equivalent experience
• Microsoft or equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

• You will learn customer, partner and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
• You will learn how to identify, navigate and communicate with key customer technical stakeholders at different levels and learn how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
• You will grow your technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
• You will understand the organizational and customer success strategy as well as Microsoft technology and services and align with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
• You will support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services and the development of deliverable programs of work with guidance from more experienced colleagues.
• You will embody our