SAP SAP Concur Service Coordinator French limited full-time 

Czechia, Prague, Prague 

153549028

Quick facts about SAP Concur:

• Founded 1993
• Employs over 6900 people worldwide
• Serving over 52 million of users within 43k clients in more than 150 countries
• Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018
• Growing in Prague since 2007, currently having 465 employees in different departments from Technology to Services

What you'll do

When our clients are implemented with our services you will serve as the primary point of contact for client portfolio, coordinating internal teams to deal with client´s escalations and requests. You will also be working in a team providing ongoing guidance and best practice advice to a portfolio of more than 300 clients from all around the world. No routine guaranteed!

• Onboard new customer or partner projects: facilitate data gathering for the implementation project
• Validate and define expectations and scope of work
• Serve as ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services
• Escalation management : coordination and documentation of customer escalations
• Triage: review and route client queries and service requests to appropriate teams
• Manage the project transition processes between Services and Support
• Assist with the onboarding activities for new members (training and knowledge transfer)
• Any other similar task or responsibility as may be reasonably required

Sounds demanding? Don’t worry! We will support you by:

• Providing you an extensive training.
• Giving you the opportunity to learn from the most experienced mentors.
• Assigning you a dedicated “Buddy” starting from Day 1

We will also encourage you to bring your improvement ideas on the processes and involve you in different internal initiatives according to your own professional and personal development goals.

What you bring

• English and French: Business Fluency
• Previous experience with customer facing role (min 2 – 3 years)
• Education Bachelor's degree in any field or equivalent work experience
• Affinity for software and technology
• Ability to be self-directed and work independently
• Escalation management
• Task oriented
• Customer management skills
• Excellent communication skills
• Strong organizational skills
• Strong analytical and problem-solving skills
• Methodology and Tools Overview (MS Office)

What we offer

We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule.

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